Help Center
Support
We're here to help — pick the channel that matches your question.
General Support & Billing
Account questions, billing, plan changes, onboarding help, and anything else about using the platform.
info@orbitrials.comResponse within 1 business day
Security
Suspected unauthorized access, vulnerability reports, or any security concern. Include as much detail as you safely can.
security@orbitrials.comAcknowledged within 24 hours
Legal & Compliance
Terms of Service, Business Associate Agreements, data processing questions, and audit or inspection support requests.
legal@orbitrials.comResponse within 2 business days
System Status
Live component health, incident history, and scheduled maintenance windows.
Resources
- Terms of Service— including cancellation and data-retention policy (Section 12)
- Privacy Policy— also serves as our HIPAA Notice of Privacy Practices
- System Status— uptime and incident history