Legal
SMS Messaging Program
This page describes Orbitech Global LLC's business and its text messaging program, for participants, clinical research sites, and telecom carrier review.
Who We Are
Orbitech Global LLC (“Orbitrials,” “we,” “us”) operates OrbiTrials, a cloud-based clinical trial management platform used by clinical research sites and sponsors to manage protocols, participant enrollment, visit scheduling, electronic data capture, and regulatory documentation for clinical research studies conducted in the United States.
Research sites that use OrbiTrials — including West Orange Endocrinology P.A. in Ocoee, Florida — use the platform to coordinate visits with people enrolled in their clinical trials. Full details of the service are in our Terms of Service and Privacy Policy.
What This Messaging Program Is
Research sites using OrbiTrials may send SMS text messages to clinical trial participants to remind them of upcoming study visits — the visit name, date, time, and site location. These are transactional, appointment-related messages only. No marketing or promotional messages are ever sent through this program.
How Consent (Opt-In) Is Collected
Consent is collected on our public web form at orbitrials.com/enroll, which requires no login and can be opened by anyone. During intake the participant enters their name, mobile number and study site, then ticks a separate, optional consent checkbox before submitting the form. The checkbox is never pre-ticked, and the form can be submitted without it.
Consent to receive messages is nota condition of participating in any clinical trial, and it is separate from the Informed Consent Form signed to join a study. Declining has no effect on a participant's enrollment or their care.
A participant may withdraw consent at any time — see “How to Opt Out” below, or by asking their study team directly to remove their phone number.
The Consent Language
The following disclosure is displayed immediately next to the consent checkbox on the enrollment form, and must be read before the box can be ticked:
Consent checkbox — exact wording
By checking this box, I consent to receive recurring transactional SMS notifications from Orbitrials regarding my clinical trial visits, including appointment date/time reminders, fasting instructions, and required visit equipment. Consent is not a condition of participating in any clinical trial or using Orbitrials services. Message frequency varies based on scheduled visits. Message & data rates may apply. Reply STOP to opt out, or HELP for assistance. Privacy Policy: https://www.orbitrials.com/privacy | Terms of Service: https://www.orbitrials.com/terms
Immediately on submission with the box ticked, an automated confirmation message is sent:
Confirmation message
Orbitrials: You are opted in for clinical visit reminders (appointment dates, fasting & equipment instructions). Do not reply with questions - call your Study Coordinator. Msg & data rates may apply. Msg freq varies. Reply STOP to cancel, HELP for help.
Message Frequency
Message frequency varies with a participant's individual visit schedule. Participants can typically expect up to one or two messages per scheduled study visit. Message frequency may vary.
Message and Data Rates
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
How to Opt Out
Reply STOP to any message at any time to stop receiving SMS messages from this program. Reply HELP for help, or contact your study team, or email info@orbitrials.com.
Contact
Orbitech Global LLC — info@orbitrials.com