Legal
SMS Messaging Program
This page describes Orbitech Global LLC's business and its text messaging program, for participants, clinical research sites, and telecom carrier review.
Who We Are
Orbitech Global LLC (“Orbitrials,” “we,” “us”) operates OrbiTrials, a cloud-based clinical trial management platform used by clinical research sites and sponsors to manage protocols, participant enrollment, visit scheduling, electronic data capture, and regulatory documentation for clinical research studies conducted in the United States.
Research sites that use OrbiTrials — including West Orange Endocrinology P.A. in Ocoee, Florida — use the platform to coordinate visits with people enrolled in their clinical trials. Full details of the service are in our Terms of Service and Privacy Policy.
What This Messaging Program Is
Research sites using OrbiTrials may send SMS text messages to clinical trial participants to remind them of upcoming study visits — the visit name, date, time, and site location. These are transactional, appointment-related messages only. No marketing or promotional messages are ever sent through this program.
How Consent (Opt-In) Is Collected
Consent is collected in person, on paper, at the participant's first appointment with the clinical research site — before any messages are sent. A member of the study team reviews the consent language with the participant, and the participant selects which channel(s) they authorize (text, email, or both) and signs the form with a wet-ink signature. The signed form is retained in the participant's study file at the site. A reproduction of the opt-in language is below.
A participant may withdraw this consent at any time — see “How to Opt Out” below, or by asking their study team directly to remove their phone number.
The Consent Form
The following is a reproduction of the opt-in language presented on the site's paper enrollment form, signed by the participant at their first appointment:
Specimen — Enrollment Paperwork Excerpt
PART I: AUTOMATED TEXT & EMAIL VISIT REMINDERS
This section outlines your authorization for West Orange Endocrinology, P.A. to communicate schedule logistics and medical trial requirements to you directly via unencrypted digital channels.
1. Shared Communication Parameters
By opting in below, you authorize the transmission of electronic updates containing:
- Protocol Identifier: The name or reference ID of the specific clinical trial protocol you are participating in.
- Logistics: Specific appointment dates, check-in times, and study staff contact details.
- Preparation Reminders: Mandatory preparation criteria required for safety and protocol integrity, including fasting status, or reminders to bring investigational product (study medication), tracking diaries, or logs.
2. Patient Preference & Channel Selection
Please check the communication channels you wish to explicitly authorize for visit reminders:
*Carrier message and data rates may apply. You may revoke this reminder option at any time by replying STOP to text notifications or clicking UNSUBSCRIBE in emails.
Signature and date fields for the participant follow this section on the physical form.
Message Frequency
Message frequency varies with a participant's individual visit schedule. Participants can typically expect up to one or two messages per scheduled study visit. Message frequency may vary.
Message and Data Rates
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
How to Opt Out
Reply STOP to any message at any time to stop receiving SMS messages from this program. Reply HELP for help, or contact your study team, or email info@orbitrials.com.
Contact
Orbitech Global LLC — info@orbitrials.com